What is DevRev?
DevRev is an AI-powered WorkOS that unifies product, engineering, and support teams into a single collaborative platform. Designed for tech-driven organizations, DevRev streamlines the entire customer-to-code journey by integrating ticketing, product management, and development workflows. With intelligent automation and deep contextual linking, it ensures customer feedback drives real-time product evolution while reducing operational inefficiencies across teams.
Feature Table
| Feature | Details |
|---|---|
| Name | DevRev |
| Primary Use Case | Unified workspace for support, product, and engineering with AI-driven automation |
| AI Support Assistant | Automates ticket triage, resolution, and escalation |
| Product-Centric Ticketing | Links customer issues directly to product modules or features |
| Smart Knowledge Base | Continuously updated AI-curated help center from tickets, docs, and conversations |
| No-Code Workflow Builder | Visual builder for automating cross-functional processes |
| Dev-Support Feedback Loop | Seamless context-rich handoff between support and developers |
| Tool Integrations | Connects with GitHub, Jira, Slack, and other developer or support platforms |
| Security & Governance | Enterprise-ready compliance, role-based access, and data privacy controls |
Who Should Use DevRev?
DevRev is a strong fit for:
Tech startups looking to unify product and support operations from the start
SaaS companies aiming to streamline engineering-feedback cycles
Support-driven teams wanting intelligent automation and tighter dev collaboration
Product teams needing real-time visibility into user pain points
Enterprise organizations consolidating multiple platforms under one intelligent WorkOS
How to Use DevRev (Step-by-Step)
Set Up Your Workspace
Choose your product modules and invite product, support, and engineering stakeholders.Connect Your Tools
Integrate with GitHub, Jira, Slack, and other systems to bring existing workflows into DevRev.Configure Support Channels
Enable ticketing via chat, email, or in-app widgets. Use the AI assistant to triage and respond to tickets automatically.Automate Workflows with No-Code Builder
Create rules for ticket escalation, bug assignment, product feedback routing, and more.Link Tickets to Product Work
Turn customer issues into product insights by associating them with features, modules, or releases.Use Smart Knowledge Base & AI Search
Let the system learn and surface the best responses from past tickets, docs, and discussions.Track & Improve with Analytics
Use dashboards to monitor ticket resolution, product impact, team performance, and workflow efficiency.
Pricing Plans (as of August 2025)
| Plan | Pricing | Best For | Includes |
|---|---|---|---|
| Free Plan | $0/month | Startups and small teams | Core features, ticketing, basic AI, integrations |
| Growth Plan | Custom Pricing | Mid-sized businesses | Advanced automation, deeper analytics, smart workflows, expanded AI |
| Enterprise Plan | Custom Pricing | Large organizations | All features + onboarding, SSO, compliance, premium support, user provisioning |
Free vs Paid Comparison
| Feature | Free | Growth | Enterprise |
|---|---|---|---|
| Users | Limited | Scalable | Unlimited |
| AI Assistant (Basic/Advanced) | ✅ Basic | ✅ Advanced | ✅ Full Suite |
| Product-Linked Tickets | ✅ | ✅ | ✅ |
| No-Code Workflow Builder | ✅ | ✅ | ✅ |
| Knowledge Base + Smart Search | ✅ | ✅ | ✅ |
| Custom Workflows | ❌ | ✅ | ✅ |
| DevOps Tool Integrations | ✅ | ✅ | ✅ |
| Enterprise Security & SSO | ❌ | ❌ | ✅ |
| Dedicated Support & Onboarding | ❌ | Optional | ✅ |
Capabilities
AI ticket triaging and resolution
Unified support + product + engineering operations
Real-time linking of issues to product areas
Intelligent knowledge base and auto-suggested responses
Custom workflow automation without writing code
Integration with GitHub, Jira, Slack, and more
Detailed dashboards and insights for product and support
Evolution Timeline
| Year | Milestone |
|---|---|
| 2021 | DevRev founded with a mission to unify customer and product workflows |
| 2022 | Beta release featuring ticketing, AI assistant, and product linking |
| 2023 | Public launch with no-code automation and full integrations suite |
| 2024 | Expanded AI, knowledge base features, and enterprise onboarding |
| 2025 | Deepened workflow builder and custom analytics capabilities |
Pros and Cons
| Pros | Cons |
|---|---|
| ✅ Unifies product, dev, and support in one modern platform | ❌ May be complex for small teams with simple workflows |
| ✅ AI significantly reduces support overhead and improves response times | ❌ Full potential requires buy-in from multiple departments |
| ✅ Direct product-ticket linking drives aligned development | ❌ Custom pricing reduces transparency for budget planning |
| ✅ No-code builder makes automation accessible to non-tech roles | ❌ Learning curve for teams new to unified platforms |
| ✅ Built-in integrations reduce tool fragmentation |
Summary for Target Users
✔ SaaS startups and scaleups needing better product/support alignment
✔ Support-heavy teams wanting to automate intelligently and reduce manual triage
✔ Product managers looking to ground prioritization in real customer pain
✔ Dev teams eager to close feedback loops and speed up fixes
✔ Mid-to-large organizations tired of using 4+ separate tools to manage customer issues
Official Resources
Conclusion
DevRev is more than a support tool—it’s a transformative operating system for customer-focused product teams. By bringing support, product, and engineering into one unified space, it drives faster development cycles, reduces customer wait times, and ensures teams stay aligned on what truly matters. With its AI-powered automation, smart search, and actionable insights, DevRev makes it easy for teams to scale without siloed systems or fragmented tools. While it may require onboarding investment and cross-functional coordination, the long-term efficiency and customer impact it delivers make it a compelling choice for growth-focused organizations.