What is Hatz AI ?
Hatz AI is a secure, partner-focused AI platform launched in 2023 to help Managed Service Providers (MSPs) and Small to Medium-sized Businesses (SMBs) integrate AI into their operations efficiently and securely. Based in New York City, the platform offers key tools such as Secure AI for managing access to large language models with strict data privacy, AI Workshop for building automation workflows without code, and Adel—an AI-powered phone agent with multilingual and multi-voice capabilities. Hatz AI also features a robust partner program, training resources, and real-world case studies showcasing how businesses streamline workflows and enhance customer engagement through AI-driven solutions.
Key Features
Secure AI Environment
Hatz AI delivers a protected infrastructure that allows businesses to access and utilize various Large Language Models (LLMs) in a managed and compliant manner. This setup ensures that companies maintain strict control over their data while still benefiting from powerful generative AI tools. It emphasizes enterprise-level governance, secure APIs, and operational safeguards to ensure compliance across industries.AI Workshop for Automation Development
The AI Workshop provides a suite of tools that enable businesses to build and deploy custom AI-powered workflows with minimal coding requirements. It features visual builders, pre-configured components, and prompt-chaining capabilities. Teams can craft assistants, decision trees, and automation pipelines while integrating existing systems like CRMs or ERPs with ease.Adel – AI Voice Agent
Adel is Hatz AI’s voice-based automation tool that allows companies to deploy intelligent voice agents accessible via phone. With over 40 lifelike AI voices and integration with over 10 different LLMs, it supports advanced call handling, personalized scripting, and real-time orchestration. This makes it suitable for customer service, outbound calling, and support automation.Multi-Tenant Management Dashboard
Designed specifically for Managed Service Providers, Hatz AI features a multi-tenant admin console that allows the management of multiple client environments under a single interface. This allows MSPs to deploy isolated environments, monitor AI usage, control access, and handle client configurations efficiently and securely.Custom LLMs and Vector Storage Infrastructure
Hatz AI provides the capability to train, manage, and deploy custom LLMs. It supports enterprise-grade vector databases and embedding models, allowing users to create proprietary systems of record and retrieval-augmented generation (RAG) pipelines for precise data-driven outputs. This is especially useful for companies looking to build AI apps that rely on internal documentation, historical data, or knowledge bases.
Key Benefits
Purpose-Built for MSPs and SMBs
The platform is designed to fit the needs of Managed Service Providers and mid-sized businesses, offering deployment flexibility, scalability, and security frameworks essential for managing client operations or internal processes at scale.Customizable and Extensible AI Workflows
With the AI Workshop, users are not restricted to generic bots or static tools. They can rapidly prototype and implement custom assistants, workflows, and automations tailored to unique business logic, improving overall efficiency and responsiveness.Data Privacy and Compliance-Ready Architecture
The emphasis on secure access to LLMs and the capability to use organization-specific data ensures that companies can confidently utilize AI while maintaining industry compliance (e.g., HIPAA, SOC 2, GDPR).Low-Code Development Approach
The platform lowers the barrier to AI adoption by offering low-code tools and modular components. This makes it easier for teams without deep AI expertise to begin automating tasks and building intelligent agents without heavy development efforts.Real-Time Interaction Capabilities via Voice
Adel offers a significant advantage for businesses that rely on voice communication by providing a reliable, customizable, and human-sounding AI phone agent that can handle inbound and outbound calls, freeing up human staff for higher-value interactions.
Pricing Plans
Hatz AI adopts a custom pricing model, primarily tailored to the needs of Managed Service Providers and growing businesses. Instead of offering flat-tiered pricing, the platform consults directly with clients to scope their specific use cases, volume, and integration needs. Pricing depends on the number of tenants managed, LLM usage volume, voice agent deployment scale, and additional infrastructure needs such as private LLM hosting or vector database usage. For an accurate quote, interested users need to contact the Hatz AI team directly through their website.
Pros and Cons
Pros:
Built for MSPs with multi-tenant architecture, making client management seamless.
Offers secure access to a wide array of LLMs with compliance-focused controls.
Provides low-code tools for fast deployment of AI workflows and agents.
Enables both chat-based and voice-based interaction models.
Infrastructure supports custom LLM development and secure vector storage.
Cons:
No transparent public pricing or freemium model, which may limit early adoption.
Requires technical onboarding for teams unfamiliar with AI platforms.
Primarily targeted at service providers and mid-market businesses, less suited to individuals or micro-teams.
Still maturing in terms of third-party integrations compared to legacy platforms.
Conclusion
Hatz AI emerges as a secure, flexible, and multi-functional AI platform crafted specifically for Managed Service Providers and growing businesses. With tools like the AI Workshop, Secure AI, and Adel voice agents, it offers businesses a pathway to quickly integrate generative AI into their processes while maintaining data privacy, operational control, and customization freedom. Although it may require some onboarding investment and technical familiarity, Hatz AI’s capabilities are well-suited for organizations aiming to build AI-enabled client services or internal automation at scale.