What Is Hiver AI ?
Hiver is an AI-powered customer service platform built directly into Gmail, offering an omnichannel shared inbox that integrates email, chat, voice, and WhatsApp support. Designed for teams managing customer communication, it enhances productivity with AI summarization, auto-assignment, and workflow automation, making it a powerful alternative to traditional help desks.
Feature Table
| Feature | Description |
|---|---|
| Omnichannel Shared Inbox | Unified inbox for email, live chat, WhatsApp, and voice |
| AI-Powered Assistance | Summarizes emails, suggests templates, and auto-closes low-priority threads |
| Live Chat + AI Bot | Real-time chat with AI/chatbot support |
| Knowledge Base | Self-service help center for customers |
| CSAT Surveys | Customer satisfaction feedback with automation triggers |
| Workflow Automation | Auto-assignments, SLA-based actions, tagging, and smart alerts |
| Integrations | Slack, Jira, Asana, Salesforce, QuickBooks, Zapier, and more |
| HIPAA Compliance (Elite) | Advanced compliance for healthcare or sensitive industries |
Who Should Use It
Customer support teams needing seamless Gmail integration
Small to mid-sized businesses looking to scale support without complex platforms
Enterprises needing AI-boosted productivity and team workflows
SaaS, eCommerce, healthcare, and finance sectors that rely heavily on email-driven support
How to Use
Connect your Gmail account and invite your team
Set up shared inboxes for different departments (e.g., support@, sales@)
Use AI summaries and template suggestions to reduce response time
Enable live chat and WhatsApp support via Hiver widgets
Configure CSAT surveys and automation triggers
Review analytics to track agent performance and workload
Pricing Plans
| Plan | Price/User/Month | Key Features |
|---|---|---|
| Lite | $15 | 2 shared inboxes, 10 users, live chat, KB, collision alerts |
| Pro | $39 | 5 inboxes, unlimited users, automations, analytics, integrations |
| Elite | $59 | All features + unlimited inboxes, skill-based routing, HIPAA, custom reports |
➡ All plans billed annually.
➡ Free trial available.
Free vs Paid Comparison
| Feature | Free Trial | Lite Plan ($15) | Pro Plan ($39) | Elite Plan ($59) |
|---|---|---|---|---|
| Gmail Integration | ✅ | ✅ | ✅ | ✅ |
| AI Assistance | ✅ | ✅ | ✅ | ✅ |
| CSAT Surveys | ✅ | 🚫 | ✅ | ✅ |
| Workflow Automation | ✅ | 🚫 | Basic | Advanced |
| Shared Inbox Limit | ✅ | 2 | 5 | Unlimited |
| HIPAA Compliance | ✅ | 🚫 | 🚫 | ✅ |
Capabilities
Handle large volumes of support tickets across platforms
Reduce time spent on repetitive tasks using AI
Boost customer satisfaction with faster response times
Eliminate tool switching — everything stays in Gmail
Track performance with detailed analytics & reporting
Evolution Timeline
| Version | Release Date | Highlights |
|---|---|---|
| Initial Launch | 2015 | Basic Gmail integration with shared inbox functionality |
| 2018 Update | 2018 | Introduced live chat support and WhatsApp integration |
| AI Features | 2021 | Rolled out AI-powered email summarization and template suggestions |
| Enterprise Enhancements | 2023 | Added HIPAA compliance, advanced workflow automations, and custom reporting |
Pros and Cons
| ✅ Pros | ❌ Cons |
|---|---|
| AI-powered email summarization and template suggestions | Advanced AI features only in higher-priced plans |
| Seamless integration with Gmail and other platforms | Limited language support outside English |
| Consolidates multiple communication channels in one place | Free or lower-tier plans have limited shared inboxes and users |
| Improves agent productivity with automation | Some AI-generated suggestions may need manual review |
| Supports collaboration with shared inboxes and workflows | Pricing can be steep for small teams or startups |
Summary for Target Users
If your customer support team runs on Gmail, Hiver is a no-brainer. It keeps your workflow simple, adds AI where it matters, and scales easily as your team grows. Whether you’re a startup or an enterprise, Hiver’s pricing and functionality give you a competitive edge in customer experience.
Official Resources
Final Verdict
Hiver is a lightweight yet powerful Gmail-native customer support solution. Its AI productivity tools, omnichannel capabilities, and enterprise-grade features (like HIPAA compliance) make it a worthy contender against heavyweight help desks. Ideal for businesses that value speed, simplicity, and smart automation.